Sunday January 26th the final day of the birthday weekend and our 1030am reservation for brunch was confirmed by 9am the same day. Excited to celebrate with the guest list the passing of my first weekend as a maturer adult (38 years and still kicking). After arriving at Morgan’s Restaurant we were escorted to the space upstairs (because outside on such a beautiful day was unfortunately already taken).
Our two reserved tables for 12 participants was set.
Now in Miami, on a Sunday (or any day for that matter) NO ONE shows up on time (DISCLAIMER #1). As we awaited other guests arrival, an hour into the reserved time, our waitress asks on behalf of the host if we were going to use the second table. “Of course” I reply to which she responds, “…Ok, but we just wanted to let you know that we have another party reserved in this space at 130pm.”
Now, I’ve been to numerous restaurants, and put in reservations before and never been told (after sitting down, and ordering our food, pictures forthcoming) that our time is being monitored before we have to get out (DISCLAIMER #2). In 2013 my birthday brunch took place at Nikki Beach. I and my guests arrived at our reserved time up to as late as an hour and a half after reservation time, but we were never encouraged to monitor our time as we enjoyed the day SPENDING OUR MONEY on the food and beverages while we celebrated our day.
I digress; I started to become agitated as my other guests leisurely arrive. I ask to speak with the host as I’m now bothered with the limitation. In speaking with the host I asked the question, “Is it common practice to limit guests’ time of stay at your venue?” The response was “Well, all of your guests have not yet arrived and you’re an hour in to your reservation so we just assume they’re not coming.” I retort, “Well as you know in Miami no one arrives anywhere on time, and also when I called in my reservation this morning, no one mentioned that there was a time limit in place for how long we could spend our money at your venue. I get it; you’re here to run a business but if there is a limitation on how long people are expected to “enjoy” their brunch, that should be made know in the initial conversation over the phone, which in turn will help the consumer decided if they want to take their experience, their time and their money somewhere else that may be more enjoyable.” I also referenced my Nikki Beach experience, in a calm and professional tone (as bad as I wanted to let Sharkeisha out-side joke) so that no one felt in fear of their lives and to demonstrate that people can speak sensibly without a lot of drama.
End of the conversation, the host reassured us that we could stay longer if needed and that they would handle the 130pm reservation with no interruption to our reservation.
While I’m happy with their decision, I’m still a little aloof that it even happened.
SIDE NOTES- our waitress NATALIE was amazing (never kill the messenger, just the management). Brunch was great but I’ll consider other venues next time, in addition to asking more questions about their reservation practices. OnE if the two tables Billl came to $184 , and we ended up leaving by 1pm…even with the delayed arrivals.
Now enjoy the #foodporn.